Remote Technical Account Manager

Summary

Join our team as a Technical Account Manager / Technical Customer Success Manager and play a key role in meeting customer expectations, helping them utilize their observability and security data efficiently. As a trusted advisor, you'll solve complex technical problems, show product value, and interact across different platforms and types of software.

Requirements

• Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
• Hands-on experience in technical integrations and complex troubleshooting
• Experience in customer facing positions and excellent customer-facing skills
• Excellent communication skills in English, both written and verbal
• Strong presentation skills with the ability to establish credibility with executives
• Hands-on Engineering/DevOps background – advantage
• Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
• BSc degree in Computer Science / Engineering - advantage
• Experience in SAAS B2B software companies - advantage

Responsibilities

• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
• Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
• Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
• Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
• Establishing relationships and engaging with technical counterparts to drive product adoption
• Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
• Advocate internally for customer needs within Coralogix and influence a product development roadmap
• Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities