Technical Account Manager

Summary

Join Semgrep as a Senior Technical Account Manager (TAM) and play a pivotal role in servicing our most valuable clients. You will drive the implementation and ongoing adoption of the Semgrep platform, crafting personalized growth plans for each account. This involves de-escalating urgent situations, serving as an expert for your accounts, representing customer needs for product improvements, and delivering executive business reviews. You will collaborate with various internal teams, including Sales, Product Management, Engineering, Marketing, and Support. The ideal candidate possesses strong problem-solving skills and a deep understanding of developer workflows and build systems. Prior experience as a TAM or in a similar customer-facing role within a technical environment is preferred.

Requirements

• 3+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc
• Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
• Excellent written and verbal communication skills with the ability to influence with an executive presence
• Familiarity with Web Application Security concepts including OWASP Top 10
• A background or genuine interest in DevSecOps or AppSec
• Engineering or technical degree from a four year college or university

Responsibilities

• Host monthly check-in’s with customers to understand their successes and challenges
• Speak with technical stakeholders within our customer base and internally within Semgrep
• Create personalized success plans for customers to ensure they grow the value of using our platform
• Partner with Sales to host executive business reviews with practitioners and the executive buyers
• Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
• De-escalate urgent issues that may introduce churn risk
• Evolve our best practices to deliver exceptional service to our customers
• Contribute to documentation to widen the available information for how to use our products

Preferred Qualifications

Experience with Big 4 Consulting is preferred, but not required

Benefits

• Salary Range: $127,000 - $165,000
• Our compensation package includes equity and benefits in addition to salary
• Comprehensive health plans
• Generous vacation time
• 401k
• Learning stipends