Remote Technical Account Manager

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills
• Excellent customer service and communication skills, with fluency in both written and verbal communication
• Ability to multitask effectively and thrive in a fast-paced environment
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts

Responsibilities

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service
• Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services
• Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere