Technical Account Manager

Summary

Join NICE, a global leader in software solutions, as a Technical Account Manager. In this role, you will serve as a trusted advisor to key clients, resolving complex technical challenges and ensuring their success with NICE products and services. You will build strong relationships with clients, provide exceptional technical support, and leverage your deep knowledge of NICE products to optimize client solutions. The position requires a client-centric approach, strong communication skills, and the ability to contribute to continuous improvement efforts. A bachelor's degree in a related field and 5 years of relevant experience are required. NICE offers a hybrid work model (NICE-FLEX) with opportunities for professional growth and development within a collaborative and creative environment.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills
• Excellent customer service and communication skills, with fluency in both written and verbal communication
• Ability to multitask effectively and thrive in a fast-paced environment
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts

Responsibilities

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service
• Technical Expertise : Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services
• Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback

Preferred Qualifications

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week