Technical Account Manager

Summary

Join Octopus Deploy as a Technical Account Manager and support our most strategic customers in achieving deployment excellence. Serve as a trusted advisor to enterprise clients, merging deep technical knowledge with strong relationship-building abilities. Help customers navigate complex challenges, ensuring they maximize value from Octopus while fostering long-term partnerships. Conduct GitOps workshops, assist with Helm charts, provide guidance on scaling Argo, and tackle difficult technical problems. This remote position requires UK residency. The role involves being the primary technical point of contact for strategic accounts, developing deep customer relationships, proactively identifying engagement opportunities, advocating for customer needs, guiding customers through Kubernetes deployments, implementing and optimizing GitOps workflows, conducting technical health checks, liaising with the OSS team, leading workshops, troubleshooting issues, understanding customer objectives, collaborating with sales teams, and developing customer case studies.

Requirements

• Have 5+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering
• Are proficient in German and English (writing, speaking, and reading) with the ability to create technical documentation, runbooks, and customer-facing materials
• Demonstrate experience with Octopus Deploy or similar deployment automation tools
• Hold certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal

Responsibilities

• Serving as the primary technical point of contact for our most strategic enterprise accounts
• Developing deep relationships with customer technical teams, from DevOps engineers to CTOs
• Proactively identifying opportunities to expand and deepen customer engagement with Octopus
• Advocating internally for customer needs and feedback to shape our product roadmap
• Guiding customers through complex Kubernetes deployment scenarios and architectural decisions
• Helping customers implement and optimize GitOps workflows using Octopus Deploy and Codefresh
• Conducting technical health checks and provide strategic recommendations for deployment pipeline improvements
• Liaising with our OSS team on Argo best practices and improvements
• Leading technical workshops, training sessions, and best practice consultations
• Troubleshooting complex deployment issues and coordinate with our engineering teams when needed
• Understanding customer business objectives and align technical solutions to drive measurable outcomes
• Collaborating with sales teams to identify expansion opportunities and support renewal processes
• Developing customer case studies and success stories to share with the broader community
• Being the customer’s voice in internal product planning and feature prioritization discussions

Preferred Qualifications

• Have a background in software development or system administration is a bonus
• Can show hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices
• Can prove experience with GitOps implementation experience using tools like Codefresh, ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully
• Demonstrate problem-solving skills where you've diagnosed complex technical issues and guided customers to resolution
• Prefer a self-directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards
• Exhibit a continuous learning mindset with examples of how you stay current with rapidly evolving DevOps tooling and practices

Benefits

• Minimum of 25 days annual leave
• Up to 10 days of paid sick and carers leave
• 12 weeks of fully paid parental leave with flexible return options
• Pension contributions of up to 5%
• Stock options