Orkes is hiring a
Technical Account Manager
Orkes
π΅ ~$73k-$91k
πRemote - Australia
Please let Orkes know you found this job on JobsCollider. Thanks! π
Summary
The Technical Account Manager (TAM) at Orkes is responsible for providing high-quality technical support, managing customer relationships, and ensuring the successful implementation of the companyβs products. The TAM acts as a trusted advisor, helping customers achieve their business goals through effective use of the company's solutions.
Requirements
- Bachelorβs degree in Computer Science, Engineering, or a related field, or equivalent work experience
- Strong technical background, with experience in software, cloud services, or IT infrastructure
- Ability to understand complex technical issues and communicate solutions effectively
Responsibilities
- Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments
- Build and maintain strong, long-term relationships with key stakeholders
- Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs
- Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products
- Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed
- Develop and deliver technical training and product demonstrations to customers
- Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities
- Proactively identify and address risks to customer success and retention
- Work closely with sales and customer success teams to ensure alignment on account strategies and goals
- Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon
- Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs
- Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction
- Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders
- Stay current with industry trends and best practices to provide innovative solutions to customers
- Continuously seek opportunities to improve customer experience and internal processes
Preferred Qualifications
- Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers
- Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail
- Experience with project management tools and methodologies
Benefits
- Comprehensive health coverage including medical, dental, and vision
- Flexible PTO
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Please let Orkes know you found this job on JobsCollider. Thanks! π