Technical Account Manager

Summary

Join PostHog, a product-led company with over 100,000 companies using its products, and help increase the number of successful products globally! As a Technical Account Manager, you will focus on high-paying customers with huge expansion potential, owning customer feedback and ensuring it reaches the PostHog team. You will be hyper-responsive, acting as an extension of the customer's team, and will need to be an expert on all PostHog products. This role involves building strong customer relationships, driving multi-product adoption, and strategically handling relationships to expand customer usage and revenue. The position offers a base salary plus commission and is fully remote, with the team currently distributed between GMT and GMT+2.

Requirements

• You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse
• You don’t need to be a developer, but the ability to get into the details will give you confidence and really help you bring more value to customer conversations
• For example, you should be able to advise on configuration best practices to companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack
• Commercially-minded
• You’re excited about growing and retaining revenue
• If we’ve never spoken to a particular customer, you’ll get creative to get them to engage
• Strong customer focus
• You need to help our users and remove any blockers to them using Posthog effectively
• Good at handling relationships strategically
• Helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for

Responsibilities

• Owning customer feedback and making sure it gets to the wider PostHog team
• Being hyper responsive is obviously a must
• You’ll need to be an expert on all PostHog products, so that you can help customers see the value and adopt them

Preferred Qualifications

• Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
• You’ve been the owner of several customers in the several $20k-100k+ ARR range previously

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog
• Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)
• Private medical insurance, including dental and vision (US and UK only)
• Pension/ 401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• $200/month budget towards co-working or café working and $300/month for team socials
• $100/month budget to provide support to open-source projects
• We'll be your first investor
• Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren