Ramp is hiring a
Technical Account Manager, Web3 - United States
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Technical Account Manager
🏢 Ramp
💵 $165k-$195k
📍United States
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Summary
The job is for a Technical Account Manager at Ramp, a fast-growing fintech company that offers an all-in-one solution for finance teams. The role involves partnering with customers to identify and build financial solutions, acting as a technical and financial subject matter expert, and working closely with internal teams to drive product development.
Requirements
- Bachelor's degree in computer science, engineering, business, finance or accounting
- Minimum 4 years in Technical Account Management, Implementation, Solutions Consulting and/or delivering business SaaS solutions and using APIs, ideally within the financial space
- Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows
- Strong understanding of HRIS and/or ERP solutions
- Excellent engineering, system design and technical specification writing skills
- Ability to anticipate customers’ needs and position product solutions accordingly
- Excellent verbal and written communication skills, as well as interpersonal skills
- Exceptional organizational, project management, and time management skills
- Bias towards action, adaptability and ability to operate in a high pace environment of a high growth startup
Responsibilities
- Partner with the Customer Success & Account Management teams to effectively communicate Ramp’s technical accounting features and benefits to customers by delivering tailored product demonstrations
- Focus areas include NetSuite, MS Dynamics, Sage Intaact, and other ERP integrations
- Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
- Via customer discovery, you will assess customer requirements for expansion of their Ramp partnership via customer discovery, and determine Ramp fit through use-cases, cost-benefit/ROI analysis, and technical competencies
- Work directly with onboarding specialists to support more complex technical & accounting implementations of Ramp
- Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
- Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
- Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Benefits
- The annual salary/OTE range for the target level for this role is $165,750-$195,000 (75/25 split) + target equity + benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support for NY
- Pet insurance
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Please let Ramp know you found this job on JobsCollider. Thanks! 🙏