Technical Account Manager

Summary

The job is for a Technical Account Manager at Ramp, a fast-growing fintech company that offers an all-in-one solution for finance teams. The role involves partnering with customers to identify and build financial solutions, acting as a technical and financial subject matter expert, and working closely with internal teams to drive product development.

Requirements

• Bachelor's degree in computer science, engineering, business, finance or accounting
• Minimum 4 years in Technical Account Management, Implementation, Solutions Consulting and/or delivering business SaaS solutions and using APIs, ideally within the financial space
• Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows
• Strong understanding of HRIS and/or ERP solutions
• Excellent engineering, system design and technical specification writing skills
• Ability to anticipate customers’ needs and position product solutions accordingly
• Excellent verbal and written communication skills, as well as interpersonal skills
• Exceptional organizational, project management, and time management skills
• Bias towards action, adaptability and ability to operate in a high pace environment of a high growth startup

Responsibilities

• Partner with the Customer Success & Account Management teams to effectively communicate Ramp’s technical accounting features and benefits to customers by delivering tailored product demonstrations
• Focus areas include NetSuite, MS Dynamics, Sage Intaact, and other ERP integrations
• Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
• Via customer discovery, you will assess customer requirements for expansion of their Ramp partnership via customer discovery, and determine Ramp fit through use-cases, cost-benefit/ROI analysis, and technical competencies
• Work directly with onboarding specialists to support more complex technical & accounting implementations of Ramp
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
• Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
• Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

Benefits

• The annual salary/OTE range for the target level for this role is $165,750-$195,000 (75/25 split) + target equity + benefits
• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support for NY
• Pet insurance