Technical Account Manager

Summary

Join Samsara as a Technical Account Manager (TAM) and build a successful career by leveraging your technical expertise and bilingual proficiency in English and Spanish. You will build and maintain customer relationships, develop a technical understanding of Samsara implementations, transform customer support experiences, and contribute to team growth. As the primary technical point of contact, you will resolve incidents, meet customer expectations, and work with internal and external stakeholders. This remote position, based in Mexico, offers the opportunity to impact global industries, develop your career, and be part of a high-caliber team. You will optimize the Samsara platform for customers, mitigate risks, and identify opportunities for growth. Occasional travel and after-hours work may be required.

Requirements

• 5+ years of experience in technical account management, customer success, or a similar role
• Bilingual; Fluency in English and Spanish is a must
• Bachelor's degree in a related field of Management Information Systems or Computer Science
• Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software and AI technology
• Strong written and verbal communication skills
• Demonstrated ability to build and maintain customer relationships
• Business acumen with a focus on understanding customer needs through a data-informed approach
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards

Responsibilities

• Transform your assigned customers’ support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting
• Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met
• Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved
• Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara
• Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in North America. This role’s primary is focus is customers based in Mexico
• Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement
• Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities
• Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs
• A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context
• Champion, role model, and embed Samsara’s Operating Values and Principles in how you show up to work

Preferred Qualifications

• Python coding skills, allowing you to provide enhanced technical support and solutions to our customers
• Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment
• Organized, with a commitment to maintaining accurate account records
• A team player who can collaborate effectively in a fast-paced environment
• Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred)

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more