Technical Account Manager

Summary

Join SearchStax as a Technical Account Manager (TAM) and drive success for our largest and most strategic customers. As a solution advisor and customer advocate, you will partner with clients to align SearchStax solutions with their business and technical objectives. This role involves proactive discovery, building trusted relationships, and helping customers architect and scale robust search solutions. You will guide best practices, address performance, scalability, security, and recovery topics, and serve as a consultative partner. As a subject matter expert in SearchStax and enterprise search, you will anticipate needs, identify opportunities, and deliver strategic value. You will shape the technical partnership at SearchStax and build the TAM function from the ground up. This is a high-impact role for someone who loves solving customer problems and thrives in fast-paced environments.

Requirements

• Customer & Account Management Skills
• Strategic mindset with the ability to guide long-term technical planning
• Strong communication skills with the ability to simplify complex topics for varied audiences
• Deep business acumen and ability to navigate enterprise organizations
• Comfortable working cross-functionally and influencing internal priorities
• High ownership mentality - proactive, accountable, and focused on outcomes
• Start-up DNA - flexible, curious, scrappy, and energized by building from scratch
• 8+ years in a customer-facing technical role
• 5+ years supporting enterprise deployments
• Knowledge in cloud and web related technologies is required (Experience with Sitecore, Adobe or Acquia is a plus)
• Proficient in cloud providers (Azure or AWS or GCP), networking/security systems/protocols and Linux systems are essential
• Familiarity with search platforms (Solr, Elasticsearch, Sitecore, Adobe, Acquia, etc.)
• Working familiarity with a basic scripting language (python, ruby, etc.)
• Experience leading demos, technical deep-dives, and architectural discussions
• Proactive with keeping up with technology trends in cloud services

Responsibilities

• Collaborate with Account Executives to develop and execute retention/growth strategies within our existing strategic accounts
• Serve as the technical point of contact for a portfolio of high-value customers
• Build strong relationships with technical leaders and dev/engineering teams
• Lead discovery discussions and develop shared roadmaps aligned to customer's business goals
• Guide best practices on scaling, performance, architecture, recovery, and security
• Proactively engage in customer planning sessions, implementations, and escalations
• Partner cross-functionally with Product, Sales, Support, and Engineering to advocate for customer needs
• Translate complex technical issues into actionable recommendations
• Help shape the TAM role, tools, and processes as a founding team member

Preferred Qualifications

Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred

Benefits

• Remote-First: We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA
• Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder
• 401k Match: We offer a 4% match on 401k contributions to help you save for the future
• Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums
• Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays
• Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career