Technical Account Manager

Summary

Join SentinelOne, a leading cybersecurity company, and lead a team of 6+ Technical Account Managers. You will mentor and coach your team, driving execution and ensuring efficient resource management. Responsibilities include managing team performance, tracking renewals, addressing knowledge gaps, and participating in hiring. The ideal candidate possesses strong leadership, mentoring, and delegation skills, along with experience in operational management and team development. SentinelOne offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• Leadership and authority
• Mentoring and coaching
• Effective delegation
• Empathy
• Driving execution
• Calm and representative
• Flexible and open mindset
• Team KPIs
• Operational Management
• Team Development
• Training delivery experience

Responsibilities

• Directly manage a team of 6+ Technical Account Managers
• Weekly 1x1 with each team member
• Productive collaboration with Customer Success, Engineering, Product Management and other related departments
• Team members are proactive and accountable: lead weekly or monthly meetings, promote workshops (Virtual/on-site), communicate issues relevant to customers’ environment, educate on new releases, identify needs and act to address
• Monitor Team bandwidth and forecast required head count
• Proactively track and drive TAM SKU renewal
• Efficient resource management to deliver all assignments
• Coach TAMs with best practices to improve efficiency and professionalism
• Identify and address knowledge & skills gaps
• Monitor quality KPIs to address concerns quickly and effectively
• Mentor engineers with managerial potential
• Be integral in interviewing and onboarding new hire candidates
• Be engaged with the customers assigned to your direct reports Periodically join customer sync calls
• Act as a point of escalation
• Deliver Performance Improvement Plan to low performers
• Ownership on assigned special projects

Preferred Qualifications

• Experience with SaaS based security solutions
• Multi OS support experience: Windows, Mac & Linux
• Experience with SIEMs, Cloud Infrastructure (AWS\GCP), and Active Directory
• Previous project management experience
• Salesforce reporting acuity
• East Coast availability

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events