Technical Account Manager

Summary

Join SingleStore as a Technical Account Manager (TAM) and leverage your technical expertise and customer-facing skills to execute the team's organizational strategy. You will work closely with key enterprise customers, acting as their trusted technical advisor to help them mature their SingleStore capabilities. This role involves collaborating with various departments, documenting customer solutions, and solving enterprise architecture challenges. You will manage support cases, product bugs, and enhancement requests, ensuring customer success from Proof of Concept to Steady State. The ideal candidate possesses extensive experience with complex applications, distributed systems, and various technologies, including SingleStore, MySQL, and cloud technologies. A Bachelor's degree in Computer Science or a related field is required.

Requirements

• 5+ years of experience with complex applications or distributed systems, possessing a broad knowledge of their deployments and operationalization
• Experience working closely with customers and partners to successfully deploy complex solutions
• Hands-on experience with several of the following technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions
• Knowledge of Kubernetes - Scaling, Deployment, and Log Diagnostics
• Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore
• Experience with network troubleshooting and a basic understanding of network storage protocols
• Linux OS and System Administration experience
• Experience with Salesforce.com CRM & case management
• The ability to work and learn independently
• Bachelor’s Degree in Computer Science or other technical field
• Ability to travel within the region (~25%)
• Availability to work during Eastern Standard Time (EST) business hours i.e. 6:00 PM to 3:00 AM India Time

Responsibilities

• Serve as the ongoing technical manager and SingleStore liaison for key enterprise customers
• Act as the customer’s trusted technical advisor, assisting enterprises in improving their SingleStore capabilities, skills, and knowledge
• Collaborate with SingleStore's marketing team to document customer solutions and enhance their referenceability
• Resolve our customer’s Enterprise Architecture challenges, focusing on Ingest, Backup/Restore, and BI
• Utilize cross-functional resources within SingleStore (Professional Services, Product Management, Account Management, etc.) to address customers’ business and technical needs, including system health checks, product sizing, and migration assistance
• Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items
• For new support cases, understand issues and next steps and follow up to ensure they are getting the attention required

Preferred Qualifications

Master’s Degree preferred

Benefits

Remote work