Technical Account Manager

Summary

Join Alarm.com's International Strategic Team in Japan as a Technical Account Manager. This role involves cultivating strong relationships with strategic accounts in the APAC region, leveraging your technical expertise to support pre-sales engineering, technical escalations, and product training. You will gather market feedback to enhance product offerings and represent Alarm.com at industry events. The ideal candidate possesses strong technical skills, excellent communication abilities, and experience in technical support or account management. Fluency in Japanese and English is required. Alarm.com offers a dynamic work environment, opportunities for professional growth, and a fun team culture.

Requirements

• 2+ years work experience in technical support and/or account management
• Language requirements – must speak Japanese at professional, fluent in English
• The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner
• A highly motivated self-starter who is able to operate independently
• Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
• Excellent problem-solving skills
• The ability and commitment to meet deadlines, even during high volume periods
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
• Ability to travel up to 50%

Responsibilities

• Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team
• Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets
• Serve as a technical escalation point for any potential issues in the region
• Conduct product introduction, installation, and training sessions for our business partners
• Gather feedback from partners and their customers to enhance our product offering for the local market
• Represent Alarm.com at various industry events alongside the business development team
• Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries
• Identify product and feature improvements based on feedback from key partners, tailored for local markets
• Travel across the APAC region to engage with strategic dealer partners
• Other duties as assigned

Preferred Qualifications

• BA or BS in an Engineering, Telecommunications, or Computer Sciences field
• Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience

Benefits

• Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology
• Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com's comprehensive suite of services, from backend integrations to end-user features
• Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment
• Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers
• Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business
• Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events