Technical Account Manager

Summary

Join Cybereason as a Fluent French Native Speaking Technical Account Manager! You will be a trusted advisor to customers, driving security and technical excellence. Based ideally in France or another EU country, you'll work with a dynamic team using cutting-edge technology. Responsibilities include acting as the primary technical contact for customers, creating reports, managing customer relationships, leading software deployments, and providing proactive guidance. This role requires a Bachelor's degree, experience in security operations, strong technical skills, and fluent French and English. Cybereason values diversity and encourages applications even if you don't meet every requirement.

Requirements

• Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
• Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
• Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction
• Excellent Fluent native French and Fluent English verbal and written skills including report writing and presentation skills
• Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles

Responsibilities

• Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues to our Customers
• Create reports for both internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progress to a smooth and satisfactory resolution
• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
• Lead and drive deployment of the Cybereason software within the customer’s environment
• Provide proactive technical guidance to customers to drive security operations excellence
• Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
• Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
• Drive best practices and minimize the probability of operational issues occurring across our strategic customers
• Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization
• Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer
• Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner
• Help customers understand how they can integrate Cybereason into their incident response procedures

Preferred Qualifications

Enterprise size customer experience