Technical Account Manager - French Speaking

Summary

Join Cybereason as a Fluent French Native Speaking Technical Account Manager and work with key customers to enhance security and technical operations, proactively mitigating risks. Based in France, you will serve as a trusted advisor, leveraging cutting-edge technologies to provide top-tier technical and security guidance. This customer-facing role focuses on technical expertise and customer satisfaction, not sales quotas. The ideal candidate is a seasoned technical cyber and security professional with exceptional stakeholder management skills, capable of delivering strategic outcomes across diverse sectors. You will be part of a small, dynamic team committed to helping customers navigate complex security environments.

Requirements

• Highly Experienced with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles is essential
• Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Strong skills within Enterprise customers in technical & security capabilities as above
• Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction
• Excellent Fluent native French and Fluent English verbal and written skills including report writing and presentation skills

Responsibilities

• Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues to our Customers
• Create reports for both internal Management and the customer on assigned customer action items
• Business critical items must be managed to reduce the impact on the customer and progress to a smooth and satisfactory resolution
• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
• Lead and drive deployment of the Cybereason software within the customer’s environment
• Provide proactive technical guidance to customers to drive security operations excellence
• Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
• Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
• Drive best practices and minimize the probability of operational issues occurring across our strategic customers
• Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization
• Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer
• Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner
• Help customers understand how they can integrate Cybereason into their incident response procedures