Technical Account Manager

Summary

Join SOCRadar's Customer Success team as a Technical Account Manager and contribute to the company's mission of empowering organizations against cyber threats. You will onboard new customers, architect the platform for complex scenarios, and monitor technical usage. Responsibilities include addressing customer technical questions, providing support, and presenting products to customers and partners. You will also maintain relationships with channel partners, acting as a bridge between customers and the SOCRadar team. This role involves exploring the product with customers, demonstrating additional modules, and collaborating with other teams to solve problems. The position requires strong technical skills and experience in cybersecurity.

Requirements

• At least 5 years of pre-sales or technical account management experience
• Previous experience in the cybersecurity industry, notably in network security (specifically in threat intelligence is a big plus)
• Fluency in Spanish and English is a must, Portuguese is an advantage
• Excellent Communication, Presentation and Time Management Skills
• Customer-centric, consultative attitude

Responsibilities

• Onboard new customers and Perform product trainings of SOCRadar platform to educate customers/partners of the services
• Create custom integrations and configuration for customer deployments
• Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators
• Regular updates and calls with customers about technical details and issues
• Address technical questions of customers and channel partners, offer best practices
• Prepare Proof of Value (POV), QBR and EBR reports together with AMs/CAMs
• Work closely with the AMs to solve customers issues
• Research the assigned countries/locations and prepare use-case documents about the critical incidents in those regions
• Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar
• Analyze customer incidents and alarms to help CSM and partners to advice customers which additional service they might need
• Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities

Preferred Qualifications

Knowledge of MEDDICC or similar framework is a plus

Benefits

• Private Health Insurance
• Remote working environment
• SOCRadar Academy E-learning Platform
• Birthday & October Security Awareness Month Day off