Remote Technical Account Manager

Summary

Join our team as a Technical Account Manager (TAM) in Austin, Texas! As a TAM, you will work closely with customers to help them successfully adopt SpyCloud's products. With your exceptional customer-facing skills and technical acumen, you will unlock value and find solutions that leverage our products and services.

Requirements

• Strong technical acumen and experience influencing change at all levels
• A solid working knowledge of various web technologies with an understanding of APIs and databases
• Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions
• A track record of creating documentation of processes, playbooks, and other information for use by TAMs
• Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects
• Experience translating business goals into technical solutions
• Understands data analytics to identify key performance indicators and perform data analysis to drive insights
• Ability to seamlessly work with the customer's development team
• Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms

Responsibilities

• Project manage enterprise onboarding/integration, ensuring timely and successful launches
• Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters
• Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans
• Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions
• Maintain a deep understanding of SpyCloud's products
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
• Develop best practices and assets based on learnings from customer engagement to support initiatives to scale
• Be a customer advocate, representing our customers internally
• Provide feedback and find ways to improve the customer's experience through processes and collateral, driving value realization

Benefits

• 401(k)
• Health, Vision and Dental Insurance
• Generous PTO Plan