Technical Account Manager

Summary

Join Stedi's post-sales team as a Technical Account Manager and make a significant impact on revenue growth. As an early member of the go-to-market team, you will focus on customer expansion and retention. You will work closely with healthcare technology customers, accelerating onboarding, managing upsell opportunities, and overseeing renewals. This role requires experience with technical API-driven products and a proven track record in sales, account management, or customer success. Success in this position demands strong organizational skills, proactive communication, and a commitment to exceeding revenue targets. Stedi offers a fast-paced environment with opportunities for professional growth and impact.

Requirements

• Have 3+ years of quota-carrying sales, account management, sales engineering, or customer success experience
• Have a strong track record of supporting customers as they adopt and utilize technical API-driven products
• Have experience getting contracts signed
• Be exceptional at staying on top of many open threads simultaneously
• Be hyper-responsive, organized, and thorough
• Strive to become the customer’s most trusted advisor
• Have a low ego
• Do what it takes to get the job done
• Be resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do
• Put in the hours
• Move fast

Responsibilities

• Take ownership as the primary point of contact for customers once a new sale closes
• Manage the post-sales onboarding process, including account provisioning, billing setup, onboarding calls, and more
• Manage a pipeline of revenue expansion opportunities in Hubspot across adoption, upsells, and renewals to meet or exceed revenue targets
• Interface with customers daily (primarily product managers and engineers) through Slack, Zoom, and email
• Escalate urgent problems through customer success engineers, product, and sales
• Maintain operational excellence in all tools like HubSpot, Linear, and Slack

Preferred Qualifications

Have a healthcare background