Technical Account Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Technical Account Manager (TAM) to contribute to customer success. As a TAM, you will plan and execute strategies to drive customer adoption of the Wiz platform, providing both strategic and hands-on technical guidance. You will serve as the bridge between customers and the Wiz team, collaborating with various departments to ensure a cohesive customer experience. You will develop trusted advisor relationships with customers, helping them achieve their goals and fostering satisfaction. This role requires strong technical expertise, excellent communication skills, and a proven track record of success in customer-facing roles. Join our innovative and collaborative team and help us create secure cloud environments for leading companies.

Requirements

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Fluent German and English

Responsibilities

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
• Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
• Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
• Measure customers’ achievement of these key performance indicators and report those both internally and externally
• Identify and address technical issues to ensure high levels of customer satisfaction
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
• Advocate for customer needs across various departments (product management, support, ...)
• Offer insights regarding the availability of new features in Wiz
• Program manage account escalations effectively
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization
• Maintain up-to-date functional and technical knowledge of the Wiz platform
• Continuously monitor news related to new & emerging cloud security threats
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)