Technical Account Manager

Summary

Join Talon.One as a (Senior) Technical Account Manager and drive the success of our API-first promotion engine for enterprise clients. You will own the technical integration process, ensuring seamless platform integration into client ecosystems. As the technical lead, you'll proactively monitor API usage, resolve issues, and manage escalations with Engineering and Customer Success teams. You'll lead onboarding design, manage expectations, and deliver value to boost retention, growth, and satisfaction. This strategic role also involves exploring new tech partnerships and integration opportunities. This is a remote role, but you must be located within commuting distance of New York, Denver, or Boston.

Requirements

• Several years of experience in a Technical Account Manager, Integrations Consultant, or similar role (we’re open to mid-level and senior profiles)
• Experience with API integrations, from design to implementation and ongoing support
• Comfortable managing multiple accounts, including larger or more complex customers
• Experience with SaaS products
• Strong problem-solving skills in a technical environment
• Clear and concise communication skills, able to adapt to technical and non-technical audiences
• Customer-focused, professional, and patient approach
• Analytical mindset with a data-driven approach to decisions

Responsibilities

• Lead the integration process of our API-driven platform with client ecosystems
• Troubleshoot technical issues and drive resolution to prevent recurrence
• Manage a portfolio of customers (including Enterprise accounts), focusing on API usage to ensure retention, growth, and satisfaction
• Collaborate with Customer Success Managers and Engineering to deliver excellent client experiences
• Identify and explore new technology partnerships and integration opportunities
• Manage customer expectations to achieve satisfaction and success
• Help design and improve onboarding processes
• Work on escalated technical support tickets

Benefits

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage