Technical Account Manager

Summary

Join Talon.One as an Enterprise Technical Account Manager and drive the success of our API-first promotion engine for enterprise clients. Take ownership of the technical integration process, ensuring seamless platform integration into each client’s ecosystem. As the technical lead, proactively monitor API usage, resolve issues, and manage escalations with Engineering and Customer Success teams. Lead onboarding design, manage expectations, and deliver value to boost retention, growth, and satisfaction. Explore new tech partnerships and integration opportunities to expand our ecosystem. This remote role requires proximity to New York, Denver, or Boston.

Requirements

• 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts
• Ability to successfully handle Enterprise accounts, which would make you eligible for an Enterprise Technical Account Manager role
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making

Responsibilities

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding Processes
• Work with support on escalated tickets

Benefits

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage