Remote Technical Account Manager

Summary

Join Tecton, a fast-growing team distributed around the world, as a Technical Account Manager and guide our largest enterprise customers to accelerate their adoption of the Tecton platform. The ideal candidate has technical acumen and hands-on knowledge of data engineering, Machine learning, and the major cloud platforms (AWS, GCP, Azure).

Requirements

• 5+ years of proven experience as a Technical Account Manager or similar customer facing role, preferred in the data and ML domain
• Strong track record of managing a portfolio of customers to drive product adoption
• The ideal candidate has technical acumen and hands-on knowledge of data engineering, Machine learning, and the major cloud platforms (AWS, GCP, Azure)
• Understanding of the current ML landscape (applications, tools, new research)
• General knowledge of Python, SQL, enterprise software, and cloud data architectures

Responsibilities

• Actively serve global accounts including some of the world’s leading organizations in financial services, insurance, media, e-commerce, and technology
• Drive value for customers by helping them achieve their business and technical outcomes
• Gain an understanding of customer’s use cases and machine learning goals to ensure Tecton is strategically aligned to their desired business outcomes
• Serve as the voice of the customer within Tecton
• Build strong relationships with customer stakeholders and become a trusted advisor within assigned accounts
• Joint planning and prioritization with the customer of all ML-based business initiatives
• Regular communication of account status and issues to Tecton leadership
• Learn Tecton and provide a basic level of training and best practices
• Assess additional customer education needs and coordinate delivery of enablement
• Identify product blockers to expansion or product offerings that would unlock new use cases
• Support customers with new product capability enablement
• Understand and prioritize feature requests based on customer needs and facilitate design meetings with the customer and product team
• Shadow initial implementation for strategic accounts to ensure a smooth transition with the Professional Services team

Benefits

• Medical
• Dental
• Vision
• Life
• 401(K)
• Flexible paid time off
• 10 paid holidays each calendar year
• Sick time
• Leave of absence as per the FMLA and other relevant leave laws