Technical Account Manager

Summary

Join TrustArc as a Technical Account Manager and ensure successful integration of TrustArc products for diverse clients. Develop strong client relationships to foster retention and growth. You will identify areas for improvement and enhance client satisfaction. This role demands strong attention to detail, enterprise client management experience, data analysis skills, and a solid understanding of web architecture. The position involves strategic client service, translating client needs into solutions, facilitating meetings, providing technical support, and collaborating with the engineering team. You will also identify opportunities to expand customer adoption of TrustArc products.

Requirements

• Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role
• Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
• Understanding of technical documentation including product specs and API integrations
• Intermediate knowledge in Microsoft Excel
• Ability to work effectively cross-functionally with Product, Engineering, and Sales
• Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)

Responsibilities

• Provide strategic and tactical client services to complex and high touch clients
• Understand customer needs and translate this need into strategic solutions and recommendations
• Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite
• Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products
• Work with the engineering team to scope, prioritize, and manage customer requests
• Demonstrated successes in client communication (written and verbal) from prior work experiences
• Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
• Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products
• Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
• Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations
• Identify opportunities to help expand customer adoption of TrustArc products

Benefits

• Competitive compensation
• Health, Vision and Dental Care
• PTO Program
• Computer + Welcome Package
• Work from Home as choice
• Continuing Education Program
• Opportunities to participate in philanthropic activities
• Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle
• Php 20,000 employee referral program