Technical Account Manager

Summary

Join Trustonic's expanding team in India as a Technical Account Manager, converting revenue potential into tangible results. You will leverage your deep knowledge of the Trustonic platform to guide customers, drive successful commercial outcomes, and serve as the primary customer contact. Responsibilities include supporting sales teams, translating customer requirements, advising on implementation, leading project delivery, managing customer engagement post-deployment, and identifying new opportunities. The ideal candidate possesses strong technical skills, customer-centricity, organizational abilities, and excellent communication and influencing skills. Experience with secure systems, SaaS-based companies, and the telecom industry is highly desirable. Trustonic offers a flexible work environment and values diversity.

Requirements

• Customer centricity – empathy
• A high degree of natural ability to be organized and organize others
• Strong ability to multitask and thrive in a timeline-driven environment
• Curious - inquisitive and proactive mindset
• Capability to look at the big picture and quickly identify levers and challenges
• Tenacious with a problem-solving approach
• Able to thrive in a dynamic, constantly evolving, small team environment
• Prepared to invest whatever effort is required to get the job done
• Good creative intelligence
• Organised, rigorous, autonomous
• Able to create end-to-end designs that span multiple domains and technologies
• Ability to work with international customers, and with colleagues based at different locations
• Ability to problem-solve any challenge with creativity, organization and patience
• Strong Interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience
• Strong Influencing skills and negotiation/mediation skills
• Ability to motivate and drive focus for internal/external people not under direct reporting
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

Responsibilities

• Support regional Sales teams with product demonstrations and technical insight
• Understand and translate customer requirements, identifying opportunities and solution gaps
• Advise on best practices for solution implementation and deployment
• Collaborate with internal teams to scope delivery work and align with customer needs
• Lead project initiation, planning, and governance setup
• Gather technical and functional requirements and define test strategies
• Manage end-to-end delivery: planning, execution, resource coordination, and risk management
• Oversee solution configuration, testing, and training for customers
• Ensure timely delivery and smooth handover to in-life operations
• Maintain accurate project communication and reporting, both internally and with customers
• Act as a trusted partner post-deployment by monitoring customer roadmaps, resolving issues, and driving satisfaction
• Coordinate with cross-functional teams to address change requests and product feedback
• Identify new opportunities and promote feature adoption
• Support escalations and continuous improvement through retrospectives and root cause analysis

Preferred Qualifications

• Use of Wrike or similar project management tools
• Use of recent version of Microsoft Office tools
• Extensive experience in the field of working with secure systems
• Technical experience in a SaaS-based company
• Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts and can do so using a limited number of resources
• Domain expertise or experience of working with the telecom industry and device manufacturers is highly desirable
• Use of first party locking solutions is an advantage (Samsung Knox Guard, Google DLC, Transsion Paytrigger)

Benefits

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