Technical Account Manager

Wiz Logo

Wiz

πŸ“Remote - United Kingdom

Summary

Join Wiz as a Manager of Technical Account Management and lead a team of TAMs focused on ensuring customer success in EMEA. You will provide technical and strategic guidance, collaborate with various teams to drive customer retention and growth, and manage account escalations. This role requires strong leadership, technical expertise, and excellent communication skills. You will mentor your team, advocate for customer needs, and maintain up-to-date knowledge of the Wiz platform and cloud security threats. Contribute to a collaborative and innovative company that values excellence and growth. Help customers maximize their Wiz investment and report on their achievements.

Requirements

  • 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role
  • 3+ years of experience managing technical customer-facing teams
  • Practical understanding of cloud services, architectures, and security best practices
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
  • Proven track record of mentoring and managing high-performing technical teams
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience

Responsibilities

  • Lead, mentor, and motivate a team of TAMs
  • Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in EMEA
  • Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth
  • Program management account escalations to ensure timeline and well-coordinated resolution
  • Maintain up-to-date functional and technical knowledge of the Wiz platform
  • Continuously monitor news related to new & emerging cloud security threats
  • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
  • Help customers make the most of their Wiz investment by pointing them to the right resources
  • Measure customers’ achievement via a data driven approach and report those both internally and externally
  • Identify and address technical issues to ensure high levels of customer satisfaction
  • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
  • Advocate for customer needs across various departments (product management, support, ...)
  • Offer insights regarding the availability of new features in Wiz

Preferred Qualifications

CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer)

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