Technical Account Manager

Summary

Join Yuno, a company revolutionizing payments, as a Technical Account Manager. Lead discussions with senior leadership on technical strategy and risk. Build strong customer relationships to understand their needs and guide them to maximize product value. Collaborate with developers to provide technical guidance and build solutions. Work with product and development teams to customize products. Monitor integration progress to ensure success. This role requires fluency in English and Mandarin, along with at least two years of experience in a technical account manager or integration engineering role, preferably in fintech or payments. Yuno offers competitive compensation, remote work, a home office bonus, work equipment, stock options, health insurance, flexible days off, and professional development courses.

Requirements

• Fluency in both English and Mandarin
• Minimum 2 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger)
• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks )Expertise in at least one of the server-side languages (Golang , Python, Node.js , others...)
• Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)

Responsibilities

• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management
• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products
• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health
• Collaborating with Product and Development teams to customize specific products for customers
• Monitoring the progress of product integrations and ramp-ups to ensure their success

Preferred Qualifications

• Experience with a ticketing system is a plus
• Excellent analytical, technical, problem-solving, and project management skills
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously

Benefits

• Competitive compensation
• Remote work - You can work from anywhere!
• Home office bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan, no matter where you are
• Flexible Days off
• Language, professional and personal growth courses