Technical Account Manager I

Summary

Join TrustArc as an Associate Technical Account Manager (ATAM I) and play a key role in integrating TrustArc products, supporting clients, and fostering strong client relationships. You will manage technical support, address client inquiries, translate needs into solutions, provide technical assistance, identify opportunities for product adoption, maintain project documentation, utilize client-based tools, contribute to product development, collaborate with a team, and escalate issues as needed. This position demands strong attention to detail, experience managing enterprise-level clients, data analysis skills, and knowledge of web architecture. TrustArc offers a supportive work environment with paid time off, flexible hours, and a work-from-home option, along with various employee benefits and development opportunities.

Requirements

• A successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner
• Bachelor’s degree and 1-2 years of experience in software technical support, account management, or a technical customer-facing role
• Understanding of technological platforms and web infrastructure
• Understanding of technical documentation including product specs and API integrations
• Intermediate knowledge in Microsoft Excel
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
• Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level)
• Ability to work effectively cross-functionally with Product, Engineering, and Sales
• Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly
• Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences
• Strong project-management skills

Responsibilities

• Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution
• Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers
• Understand customer needs and translate this need into strategic solutions and recommendations
• Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products
• Identify opportunities to help expand customer adoption of TrustArc products
• Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations
• Utilize various client-based tools and applications for customer management and servicing
• Actively contribute to the development and documentation of the product and enforcement of processes and policies
• Work and partner with others within a team-based environment
• Transfer/escalate customers to appropriate departments when required
• Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

Preferred Qualifications

It is highly preferred that the Associate Technical Account Manager I has a customer-facing background, experience with supporting enterprise-level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products

Benefits

• Competitive compensation
• Health, Vision and Dental Care
• PTO Program
• Computer + Welcome Package
• Work from Home as choice
• Continuing Education Program
• Opportunities to participate in philanthropic activities
• Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle
• Php 20,000 employee referral program