πWorldwide
Technical Account Manager, Software Services
closed
Axon
π΅ $80k-$120k
πRemote - United States
Summary
Join Axon and be a Force for Good. As a Technical Account Manager, you will provide frontline support for Axon's products and services to law enforcement agencies, resolving routine technical issues, assisting with deployments, and ensuring smooth daily operations.
Requirements
- Bachelorβs degree in business administration, computer science, or a related field, or equivalent experience
- 2+ years of relevant experience in technical support, customer service and SaaS deployment
- Basic understanding of software deployments, troubleshooting, and IT infrastructure (e.g., operating systems, networks, cloud solutions)
- Ability to perform root cause analysis and resolve routine issues independently
- Excellent verbal and written communication skills with an emphasis on customer interaction
- Proven ability to manage relationships with diverse stakeholders, including clients, partners, and internal teams
Responsibilities
- Provide Technical Support: Serve as the primary contact for technical support, responding to routine inquiries and troubleshooting minor issues with Axon's products and services
- Assist in Deployments: Support the deployment team in configuring, testing, and deploying Axon products at customer sites
- Facilitate Software Adoption: Work with law enforcement agencies to identify pain points and ensure smooth onboarding and adoption of Axon software
- Maintain Customer Relationships: Build and maintain positive relationships with customers to promote long-term engagement and product usage
- Document and Report: Keep accurate records of issues, resolutions, and suggestions for product improvements to aid in enhancing the customer experience
- Training and Education: Provide basic training to agency staff on Axonβs products and services, ensuring they are well-equipped to use the tools effectively
- Collaborate with Cross-Functional Teams: Work closely with internal teams, including engineering and product teams, to communicate customer needs and feedback
- Participate in Continuous Improvement: Contribute to team meetings and provide insights to improve support processes and customer satisfaction
- Provide Onsite Support: Spend up to 3 weeks per month onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
This job is filled or no longer available
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