Technical Activation Lead

Summary

Join Ada, an AI customer service company, as a Technical Activation Lead and translate our AI agent's capabilities into tangible results. You will manage technical programs to boost capability adoption and accelerate time-to-value. Responsibilities include co-designing and facilitating workshops and playbooks, building onboarding plans for new hires, coaching colleagues on technical aspects, collaborating closely with the product team, and tracking program effectiveness. The ideal candidate possesses 3+ years of experience in technical enablement, solutions engineering, or product training for B2B SaaS, a knack for creating learning materials, and a proven ability to onboard technical talent quickly. Ada offers a competitive salary, unlimited vacation, comprehensive benefits, a wellness account, flexible work schedule, remote-first options, a learning and development budget, and more.

Requirements

• 3+ years in technical enablement, solutions engineering, or product training for B2B SaaS (bonus: conversational AI)
• Knack for turning API docs and release notes into clear, hands-on learning assets (workshops, playbooks, etc)
• Proven record of onboarding technical talent fast—partners or internal team members
• Comfortable juggling documentation with one hand and a zoom workshop with the other
• Crisp communicator who can explain the “why” to execs and the “how” to devs

Responsibilities

• Drive Adoption: co-design and co-facilitate focused “ai labs,” workshops, and playbooks that help customers turn capabilities into real results
• Own Onboarding: build and deliver a repeatable ramp plan for new technical CX hires—internal and partner teams alike
• Enable the Enablers: coach GTM & customer activation peers on technical nuances so their programs land with credibility
• Stay in Lock-Step with Product: sit in the sprint reviews, preview releases, and feed back field insights before code freezes
• Measure and Iterate: track capability usage, lab attendance, and onboarding speed; tweak programs based on what the data says

Preferred Qualifications

Experience with LMS tooling (thought industries), scripting or light coding, and a few scars from scaling customer education at high-growth startups

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology