Technical Analyst

Summary

Join Brightspeed's rapidly growing team as a Technical Analyst and contribute to developing and maintaining applications supporting Field Operations and Dispatch teams. You will play a key role in application evaluation, design, implementation, and testing, working closely with IT and Business Operations. The position focuses on driving automation, process efficiency, and customer service support for field technicians and customer service agents. This role reports to the Manager, Technical Support and requires strong leadership and communication skills. Brightspeed offers competitive compensation and comprehensive benefits, including a hybrid remote/office work arrangement and a commitment to diversity and inclusion.

Requirements

• 5+ years Telecommunication experience
• Bachelor’s degree or equivalent practical work experience
• Experience with operational, customer service systems and applications within the network & telecommunication industry
• Experience with IT systems requirements & development, agile processes, end to end testing
• Program/Project Management experience
• Experience with troubleshooting and resolving issues reported by end users or during user acceptance testing
• Knowledge of computer information systems and business management disciplines
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
• Ability to work successfully in both a team environment and independently
• Demonstrated experience in crisis management
• Experience with data visualization tools (PowerBI, Tableau, Qlik Sense, ect) to use in communicating the outputs of data models

Responsibilities

• Drive strategic direction and support for multiple applications within the Field and Dispatch system stack
• Work directly with internal and external IT partners as well as End Users to design and/or clarify requirements and alter design solutions as needed to ensure that business needs are met while maintaining a vision for long term scalability
• Understand technical issues and articulate how they impact the needs of the business
• Provide advanced technical direction in the creation, delivery, and implementation of multiple system enhancements to assist in End User productivity
• Breakdown complex initiatives into logical phases and demonstrate iterative, quick progress

Preferred Qualifications

• Master’s degree
• Agile certification; PO, PM, SM
• Experience with data visualization tools (PowerBI, Tableau, Qlik Sense)
• Experience with PL/SQL development specific to Oracle and MySQL databases
• Experience with scripting languages such as Python and UNIX
• Application specific experience Ensemble
• Salesforce
• RX Tracs
• MARTENS
• Optius/Oden
• Loop Qualification
• Self-Install process flow
• Network Walled Garden/ Captive Portal
• Tech2go, M2go
• Time reporting
• EShop
• Click
• Ops console
• CTL Schedule
• FATBOT
• Contact Engine
• Dispatch Portal
• Nocvue
• IBM Watson
• DaaS

Benefits

• Competitive compensation and comprehensive benefits
• Hybrid remote/office work arrangement
• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits
• Paid time off programs