Associate Technical Analyst

Summary

Join TrustArc, a leader in data privacy, as a Technical Analyst providing CCM and Third Party Discovery scanning support to global teams. You will utilize various tools for customer management, create and manage scans, stay updated on industry processes, conduct data entry and case management, and collaborate with team members. This role requires a BA/BS in IT/IS/CS (preferred) and 2+ years of experience, along with strong analytical and communication skills and knowledge of virtual machine environments and specific software. TrustArc offers competitive compensation, health benefits, PTO, work-from-home options, a continuing education program, and various employee engagement initiatives.

Requirements

• BA/BS IT/IS/CS preferred and 2+ years related work experience (or equivalent)
• Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress
• Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge
• Demonstrate mastery through written communications internally & externally
• Able to communicate and deal effectively with customers, engineers, and management at all levels
• Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop)
• Working knowledge of Windows and Mac environments, working knowledge of software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

Responsibilities

• Provide CCM and Third Party Discovery scanning support for TrustArc’s Global Privacy Solutions, Assurance, Sales, and Consulting teams
• Utilize various client-based tools and applications for customer management and servicing
• Create, update, and delete CCM and Third Party Discovery scans based on the internal clients' requests
• Remain updated in client and industry-led processes, technology applications, utilities, and products
• Conduct data entry, documentation, and case management
• Actively contribute to the development and documentation of the product and enforcement of processes and policies
• Work and partner with others within a team-based environment
• Collaborate with appropriate departments when required
• Achieve, maintain, or exceed required metrics and goals
• Report bugs and partner with Engineers/Developers/QA to reproduce and assist with diagnosing the issue of internal tools

Preferred Qualifications

• Knowledge of tools such as JIRA, Google Suite, & Microsoft Office
• Basic hardware/browser troubleshooting skills
• Basic knowledge of HTML/XML or other related languages
• Basic knowledge of websites, desktop, and mobile applications is preferred
• Basic knowledge of common tracking technologies is preferred

Benefits

• Competitive compensation
• Health, Vision and Dental Care
• PTO Program
• Computer + Welcome Package
• Work from Home as choice
• Continuing Education Program
• Opportunities to participate in philanthropic activities
• Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle
• Php 20,000 employee referral program