Technical Analyst

Summary

Join Sinch's Emergency Services team as a 9-1-1 Technical Analyst, supporting and maintaining their 9-1-1 solutions. You will manage 9-1-1 system data, troubleshoot call routing and data delivery issues, and collaborate with internal and external teams. The ideal candidate possesses strong technical expertise in VoIP and 9-1-1 systems, excellent communication skills, and a meticulous approach to problem-solving. This role requires 3+ years of relevant experience and a Bachelor's degree or equivalent. Sinch offers a competitive salary, comprehensive benefits, and flexible remote work options.

Requirements

• 3+ years’ experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services
• Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment
• Skilled in communicating issues, impacts, and corrective actions to internal and external representatives
• Ability to digest and communicate both technical and business information in verbal and written form
• Bachelor's Degree or equivalent work experience

Responsibilities

• Provide technical expertise on the operation of Sinch’s internal 9-1-1 systems including validation and provisioning processes
• Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG
• Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution
• Review utilization reports to identify issues
• Investigate errors using online systems and log files and work with existing teams to resolve
• Document processes and identify areas of improvement
• This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents

Preferred Qualifications

• Technical understanding of VoIP and Wireless 9-1-1 solutions and operations
• Technical understanding of Next Generation 9-1-1 solutions and operations
• PIDF-LO and Telematics 9-1-1 solutions
• 9-1-1 incident management
• Agile scrum project development
• Solid technical writing ability

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice