Technical and Account Leader

Summary

Join Protofire as a hands-on leader, ideally a founder-type with DeFi or Web3 startup experience, driven by long-term equity and the challenge of building from the ground up in a dynamic market. Oversee architecture, delivery, sales, and account management within the business unit. Guide technical solution design, focusing on core components and high-impact areas. Own the business unit's P&L, including budgeting, forecasting, and procurement. Build strong client relationships emphasizing retention, upsell, and value creation. Resolve escalations and continuously improve service delivery and internal processes.

Requirements

• Experience as a co-founder or early leader in a Web3 or DeFi protocol
• Proven track record in startups that have exited via acquisition or IPO
• Deep understanding of smart contracts, dApps, tokenomics, consensus mechanisms, and blockchain infrastructure (e.g. Ethereum, Solana)
• Familiarity with automated market makers and different investor profiles (whales, institutional, retail)
• Strong grasp of solution architecture and software development lifecycles
• Ability to analyse business models, product-market fit, and underlying value propositions
• Experience with business tools such as Figma, Lean Canvas, or similar
• Comfortable navigating market cycles and responding strategically
• Demonstrated ability to operate transparently in fully remote, async environments

Responsibilities

• Oversee architecture, delivery, sales, and account management within the business unit
• Guide technical solution design, helping teams focus on core components and high-impact areas
• Own the business unit's P&L, including budgeting, forecasting, and procurement
• Build strong client relationships with a focus on retention, upsell, and value creation
• Resolve escalations and continuously improve service delivery and internal processes
• Proactively identify risks and take preventive or corrective action
• Ensure full operational transparency through documentation and tooling (ClickUp, Runn.io, etc.)
• Align the business unit with DAO-wide standards and reporting expectations
• Incubate new offers and explore market opportunities for long-term growth