Technical Architect

Summary

Join Propel Software's Professional Services team as a Technical Architect, leading client implementations of Propel and Salesforce-based solutions. You will act as a technical SME, architecting and delivering scalable solutions across PLM and QMS use cases. Manage multiple implementation projects, ensuring on-time delivery and customer satisfaction. Guide clients on complex workflows and best practices, configuring Salesforce and Propel applications, and designing custom components and integrations. Maintain project documentation and contribute to services development and team training. This role demands a strong blend of technical expertise, strategic thinking, and project leadership.

Requirements

• 5+ years of hands-on Salesforce experience, including custom development with Apex and workflows
• 8+ years of technical experience with PLM/QMS systems and multiple end-to-end implementations in manufacturing
• Strong project management background in software implementations, with experience managing timelines, teams, and executive communication
• Proficient in data migration using scripting tools and Excel (including formulas and VLookups)
• Technical experience with databases, data modeling, and application design
• Skilled in developing and delivering both live and self-paced training programs
• Clear, professional communicator with excellent writing, presentation, and grammar skills

Responsibilities

• Manage multiple client implementation projects, ensuring on-time delivery, budget alignment, and customer satisfaction
• Act as a Technical SME for Salesforce, Propel, and integrations, guiding clients on complex workflows and best practices
• Configure Salesforce and Propel applications, including data migrations using Excel and third-party tools
• Design and deploy custom components and integrations for Propel, collaborating with third-party solution providers as needed
• Maintain accurate project documentation, timesheets, and status updates in systems like Salesforce and PSA
• Contribute to services development, team training, product feedback, and occasional sales support
• Participate in internal initiatives, team events, and support onboarding of new employees and partners

Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave