Technical Business Analyst

Summary

Join Orium, a leading composable commerce consultancy, as a Technical Business Analyst and play a pivotal role in bridging business requirements and technical solutions. You will support the discovery and definition phases of projects, working with a Consultant/Strategist to define acceptance criteria and ensure thorough documentation. During the deploy phase, collaborate with the Product Owner and Scrum team to ensure tickets are well-defined for development. You will also gather and analyze business needs, translate them into technical requirements, and participate in solution design leveraging Orium's MACH architecture expertise. Active participation in Scrum ceremonies and maintaining comprehensive documentation are key aspects of this role. The ideal candidate will have a strong technical background, experience in e-commerce and retail, and excellent communication skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field
• Minimum of 3 years of experience as a Business Analyst, with at least 1 year in a technical capacity within an agile environment
• Strong understanding and experience in ecommerce and has worked within a retail environment for at least 1 year
• Understands, and is excited by composable commerce concepts
• Proficiency in documenting requirements and using tools such as JIRA, Confluence, or equivalent
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical teams and business stakeholders

Responsibilities

• Actively participate in the discovery and definition phase, collaborating with the Consultant/Strategist to refine business objectives
• Assist in writing clear acceptance criteria for the release plan, ensuring alignment with business goals and technical feasibility
• Support stakeholders by clarifying requirements early in the project lifecycle, reducing ambiguity in later execution phases
• Work closely with the PO and Scrum team to ensure backlog items are well-defined and executable
• Refine and elaborate user stories, acceptance criteria, and technical specifications to provide clarity for development teams
• Participate in sprint planning and backlog refinement to ensure tickets are accurate, comprehensive, and ready for execution
• Act as a point of contact for developers and QA to answer questions, clarify requirements, and resolve ambiguities during the development cycle
• Investigate business needs and translate them into clear, actionable technical requirements
• Participate in workshops and meetings to capture user stories and acceptance criteria
• Collaborate with stakeholders to ensure requirements are well-defined and feasible
• Work closely with the Product Owner and technical team to define solutions that leverage Orium’s expertise in MACH architecture, ensuring they align with the client's business objectives
• Ensure technical requirements are comprehensive and well-documented, reducing ambiguity and facilitating smooth development
• Actively participate in all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Contribute to backlog refinement and prioritization, ensuring clarity and feasibility of user stories
• Work closely with developers and QA to clarify requirements and facilitate issue resolution
• Maintain comprehensive documentation of requirements, functional specifications, and system interactions
• Effectively communicate with both technical team members and non-technical stakeholders to ensure alignment and shared understanding
• Create and manage process flows, wireframes, and system diagrams where necessary
• Identify project risks, dependencies, and bottlenecks, proposing effective mitigation strategies
• Drive continuous improvement within the team and organization by identifying opportunities for efficiency and optimization
• Collaborate with engineering and QA teams to validate solutions and ensure smooth implementation
• Facilitate requirements gathering and prioritization for long-term Support clients, ensuring their needs are met efficiently
• Assist in troubleshooting and resolving client-reported issues by coordinating with internal teams
• Stay informed of the latest trends in composable commerce, MACH architecture, and agile methodologies
• Provide insights into industry best practices and help drive innovation within the team

Preferred Qualifications

• Familiarity with MACH architecture (Microservices, API-first, Cloud-native, and Headless) is highly desirable
• Agile/Scrum certification is a plus!
• Experience with modern digital tools and an openness to integrating AI-powered solutions to enhance development efficiency, automation, and problem-solving
• Strong problem-solving skills with an ability to critically evaluate AI-assisted decision-making, workflow automation, and its impact on software development processes
• A mindset of continuous learning, with a demonstrated ability to adapt to new technologies and trends

Benefits

• Enjoy a flexible schedule of full-time hours
• As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship
• Experiment with new techniques, wear multiple hats and learn about new disciplines
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy
• Additional perks are available including in-house mindfulness sessions, remote group get-togethers, and more!