Technical Business Analyst

Summary

Join Shields Health Solutions as a Technical Business Analyst and contribute to our innovative software engineering team within the Data Analytics department. You will play a crucial role in gathering, analyzing, and documenting requirements, collaborating with teams to develop solutions, performing QA, and ensuring successful implementation and rollout. This position requires first-hand knowledge of data and data-driven applications, the software development process, and a solid understanding of general IT fundamentals. You will work closely with various stakeholders, including IT teammates, business managers, executives, and end-users, to deliver effective solutions. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities, and experience in agile development methodologies.

Requirements

• College diploma or university degree in the field of computer science and/or Information Systems
• Candidate needs to have 5+ years of experience working as a Technical Business Analyst/Systems Analyst/Data Analyst or similar
• Experience working in strong Agile/Scrum team is required
• Solid understanding of Data Integration as well as data warehouse concepts and standard reporting models
• Proven production level Application development & support experience is required
• Proficiency with PC tools for analysis, modeling and documentation
• Develop a good understanding of the organization's goals and objectives
• Must be meticulous with special attention to details of the project
• Analytical and methodical critical thinker
• Ability to adapt to changing priorities, scope and requirements with the ability to multi-task and context switch on the fly
• Strong technical coordination skills to drive requirements and technical design by working with multiple teams
• Solid Project management experience
• Team and customer service oriented, flexible and adaptable with proven ability to solve problems in a collaborative manner with strong influencing and negotiation skills
• Excellent written skills, with ability to present ideas in user-friendly language. Must be able to simplify complicated topics, in a way that multiple audiences can quickly/easily understand
• Excellent oral and interpersonal communication skills, influencing skills
• Practical problem solving and strategic thinking skills
• Quick learner and has good memory retention
• Highly self-motivated, pro-active nature and a passion for over-delivering while still meeting requirements
• Ability to effectively prioritize and execute tasks in a timely manner and give departments an estimate of work prior to performing the work
• Experience working in a team-oriented, collaborative environment and able to handle constructive criticism

Responsibilities

• Create and present functional and technical requirements to business and IT teams and write user stories and acceptance criteria
• Analyze problems/projects to identify scope and root cause and then document the outcomes
• Work with various users at all levels IT Teammates, Business Managers, Executives and end users to plan and offer automated solutions, process reengineering and manage expectations and progress
• Discover functional dependencies and help make recommendations on system/business solutions to mitigate risk
• Facilitate data requirement review sessions with functional owners and end-user representatives
• Be the go-to-person Subject matter expert (SME) on all projects under their responsibility
• Write and review test cases and perform QA/Testing
• Manage UAT with end users including coordination and user acceptance signoff
• Prepare user and technical documentation
• Lead agile teams through iterative development for assigned projects
• Meticulously prepare and maintain all project artifacts such as functional requirements, action items, decision points, test cases, project timelines, gap analysis, meeting notes and agendas
• Participate, lead or conduct project status meetings with key project stakeholders and Team members
• Keen ability to detect when a project is stalling and what course of action (technical or operational) is required to get the project or issue back on track
• Managing technical/operational problems and follow through on resolution
• Ability to chase down and helping to solve data problems by using tools like Excel, Postgres SQL queries, Python, JSon
• Strong analytical skills with ability to break down/understand request and troubleshoot at every layer from the application to the database layer
• Perform qualitative and quantitative data analysis
• Ability to do agile modeling such as activity diagramming/data modeling/process modeling/system modeling to communicate to Software Engineers data requirements

Preferred Qualifications

• Solid understanding of the SDLC, IIBA-AAC/PMI Certification/Agile Scrum Certification is preferred but not required
• Clinical, healthcare, pharmacy experience -helpful, not required