Technical Business Analyst

Summary

Join ConnectWise as a Technical Business Analyst and collaborate with product owners and requesters to gather requirements, validate processes, and understand system requests. You will analyze systems and user needs, document processes and system flow diagrams, and partner with cross-functional teams on assigned projects. Responsibilities include researching, analyzing, and documenting findings; writing user stories with acceptance criteria; creating and implementing solution designs and project plans; testing designs and managing QA and UAT; and performing system demos and user training. You will also work with stakeholders to document requirements, define project scope, and provide recommendations. This role requires excellent communication, analytical, and problem-solving skills, as well as experience with Agile and Waterfall methodologies and Salesforce. The position offers a hybrid or remote work option, depending on location.

Requirements

• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
• Must be detail oriented, strong analytical, people and documentation skills
• Well-versed in both Agile and waterfall methodologies, as well as SCRUM
• Must understand how to communicate difficult/sensitive information tactfully
• Ability to work on multiple priorities and/or projects simultaneously
• Problem-solving abilities and the ability to meet reasonable deadlines
• Strong team player with the ability to build positive and collaborative relationships within the organization
• Familiar with relational database concepts, and client-server concepts
• Financial Analysis and Familiarity with Financial terms
• Willingness to call or speak with customers directly
• Familiarity with SharePoint, Smartsheet, and Jira
• Bachelor’s degree in related field or equivalent business experience
• 2+ years of related experience
• 2+ years of experience working with the Salesforce Platform
• Experience with Agile/Scrum methodologies
• Salesforce Business Analyst Certification

Responsibilities

• Provides support to cross functional team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• Document and distribute new or revised processes and procedures that result from project efforts
• Analyze business problems and recommends solutions
• Write user stories with detailed acceptance criteria
• Create and implement solution design that will meet the needs of the business
• Create and implement project plans when applicable
• Test the design, manage QA and UAT, verify solutions
• Write up and keep detailed records of initiatives
• Perform System demo, participate in user acceptance testing, and conduct user training
• Facilitate user acceptance and sign off
• Performs a variety of tasks
• A certain degree of creativity and latitude is required
• Review, analyze, and evaluate market data and trends
• Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps

Preferred Qualifications

Experience in Finance or Marketing

Benefits

• Onsite/Hybrid/Remote depending on location
• 0-25% travel may be required