Technical Business Analyst

Summary

Join a purpose-driven business that revolutionizes the way companies connect and communicate with their customers. As a Technical Business Analyst, you will work closely with stakeholders to understand business needs, analyze workflows, and translate requirements into actionable specifications.

Requirements

• Excellent communication skills both written and verbal
• Excellent organizational and documentation skills
• Excellent analytical skills and detail orientation e.g. spot trends and opportunities in data, analyse high-volume and multi-dimensional data from varying sources) using quantitative approaches (e.g., statistics, machine learning methods, etc.)
• Exceptional problem-solving skills, critical thinking, conflict management, and collaboration skills
• Effective relationship building through positive communication
• Expertise in requirements gathering, process mapping, creating user stories, and acceptance criteria to guide development teams
• At least 1 year of work experience in the same capacity with focus on technical and database-driven projects
• Experience in conducting discovery and scoping sessions to understand requirements
• Experience with User Stories/Use Case documentation
• Proficiency in creating clear and concise system/technical documentation
• Understanding of SDLC methodologies (Waterfall, Agile, etc.)

Responsibilities

• Conduct discovery and scoping sessions with stakeholders to understand their requirements
• Document business requirements, processes, workflows, and/or use case diagrams as needed
• Create clear, concise, and detailed functional and technical specifications document/s
• Identify any potential risks in projects and processes and help find solution to mitigate / manage these risks
• Identify, understand, and articulate internal business requirements
• Regularly conduct research both internally and externally to identify opportunities for business process changes or improvement
• Regularly review existing business processes and ensure are streamlined, efficient and effective always
• Assist on business projects with process design, gap analysis activates, As-Is and To-Be Analysis
• Support Integration decisions and highlight impacts associated with end-to-end processes
• Work closely with business stakeholders, Finance, and IT Departments for development of initiatives such as financial plans, business process and systems
• Ensure complete and accurate documentation of business requirements
• Maintain comprehensive requirements documentation
• Manage change requests
• Can engage and communicate recommendations to senior stakeholders
• Facilitate meetings and translate technical or complex set ups to easily understandable concepts for all stakeholders
• Act as a liaison between business stakeholders and technical team
• Ensure that all parties understand the project goals, requirements, and constraints
• Assist project managers in executing projects
• Track project progress and ensure deliverables meet the required standards
• Spearhead User Acceptance Testing (UAT) as needed and work with stakeholders to ensure successful testing
• Provide walkthrough sessions to stakeholders as needed
• Offer ongoing support to address any concerns post-implementation of the project
• Help as directed on ad hoc tasks and projects as directed by the stakeholders or the Country Manager