Technical Consultant

Summary

Join 360Learning as a Technical Consultant and contribute to the Professional Services team by implementing technical solutions for enterprise clients. You will be responsible for scoping custom projects, building solutions, coordinating with the product squad, and delivering projects on time and within budget. This role requires strong technical skills, problem-solving abilities, and a customer-focused mindset. You will work closely with sales and development teams to understand client needs and translate them into technical solutions. As you progress, you will take on responsibilities like project management, technical support, and contributing to the knowledge base. 360Learning offers a competitive compensation package, flexible work arrangements, and a commitment to diversity and inclusion.

Requirements

• 5+ years of experience as a technical consultant, software engineer, or similar role
• Excellent technical skills, including experience with programming languages such as Javascipt
• Knowledge of SaaS platforms, cloud-based solutions, and web technologies
• Experience scoping projects, designing technical solutions, writing 5-star specifications, and delivering on projects
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Ability to manage priorities across multiple customer implementations
• Solution-oriented, client-first mindset in everything you do
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment

Responsibilities

• Be responsible for enterprise client technical implementation, scoping custom technical consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients
• Work closely with our sales and development teams to understand client needs and translate them into technical solutions
• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform
• Master our integration possibilities (flat files, APIs)
• Be onboarded as a PM of the custom project squad
• Work with clients to understand their technical requirements and scope projects accordingly
• Specify technical solutions to meet client needs, including customizations
• Collaborate with our sales and development teams to design and implement solutions that meet client requirements
• Ensure successful delivery of projects on time and within budget
• Provide technical expertise and support to clients throughout the project lifecycle
• Continuously learn about new technologies and stay up-to-date with industry trends
• Develop and maintain technical documentation and project plans
• Be involved on Enterprise client implementations
• Participate in client-facing meetings and presentations
• Develop repeatable and scalable processes to improve project quality and delivery
• Be able to support the team on difficult integrations & troubleshooting issues
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Launch your first solution with a seamless customer implementation experience
• Be recognized as a level 2 support by the EMEA PS team on all technical topics
• Manage autonomously technical escalations
• Build your OKR roadmap for year 2

Preferred Qualifications

• Experience with project management methodologies such as Agile or Scrum is a plus
• Bachelor's degree in Computer Science or a related field is a plus

Benefits

• Package includes base salary, a variable component and equity 📈
• Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Flexible hours, full remote work possible anywhere in France 🏠