Technical Consultant

Summary

Join Bloomreach as a Technical Consultant to lead technical implementations of Bloomreach Engagement and Discovery platforms, ensuring customer success. This role blends technical engineering leadership with consulting, requiring collaboration with internal and customer teams. You will guide technical integrations, troubleshoot issues, manage risks, and consult on best practices. Strong customer focus, collaboration, and technical skills are essential. The position involves communicating project requirements, consulting on data architecture, leading technical integrations using web technologies, identifying and resolving technical risks, and demonstrating product features. You will also build marketing automation scenarios, help set up advanced Engagement functionalities, validate solution designs, and develop scalable processes. Bloomreach offers a flexible, virtual-first work environment with various benefits.

Requirements

• Demonstrated experience in service delivery, with strong leadership, organization, communication, and consulting skills
• Being detail ­oriented, with strong technical problem ­solving and debugging skills
• BS in Information Systems/Computer Science, or equivalent degree
• Experience with data imports, data transformations, and data transfers (API, SFTP) is required
• Frontend coding experience (Javascript – jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required

Responsibilities

• Effectively communicate project requirements with a diverse group of roles within our customer's organization
• Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed
• Lead the technical integration of our products using web technologies such as Javascript, HTML, CSS, and SQL
• Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile front­end issues to back­end performance optimizations
• Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements
• Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available
• Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups
• Helping our Business Consultants set up more advanced Engagement functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)
• Validate functional discovery, scope, and solution design decisions for product integrations
• Develop repeatable and scalable processes to improve project quality
• Work with internal Support teams to resolve account issues on an as needed basis

Preferred Qualifications

• Backend coding experience (node.js, Python, SQL, BigQuery) is an asset
• Experience with Tag managers such Google Tag Manager and Tralium is seen as a benefit
• Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
• Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

Benefits

• A great deal of freedom and trust
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*