Technical Consultant

Summary

Join Vercel as a Technical Consultant to provide strategic technical guidance and expertise to Enterprise customers. As a named account owner, you will ensure customers adopt Vercel-first solutions, follow best practices, and leverage the platform effectively. You will execute technical success initiatives, proactively identify customer challenges, and drive adoption and optimization. You will influence customer decisions, champion web excellence, and ensure long-term success on Vercel. Collaboration with Customer Success Managers to align technical strategy with business objectives and partnership with Product and Engineering to remove blockers and provide feedback to enhance Vercel’s platform are also key aspects of this role. You will own the technical relationship for assigned accounts, advocate for Vercel solutions, and conduct technical assessments and performance evaluations.

Requirements

• 5+ years of experience in frontend development, technical consulting, solutions engineering, or a related role
• Experience with Vercel, React, and modern web performance best practices
• Ability to troubleshoot complex technical challenges, optimize performance, and provide structured implementation guidance
• Experience driving customer adoption of best practices, influencing technical decisions, and leading customer-facing initiatives
• Strong communication and stakeholder management skills, with experience collaborating across Customer Success, Product, and Engineering teams
• Passion for helping customers succeed, solving technical problems, and advocating for scalable solutions

Responsibilities

• Own the technical relationship for assigned Enterprise accounts, ensuring customers are set up for long-term success
• Advocate for Vercel-first solutions, guiding customers toward best practices and feature adoption
• Conduct technical assessments, troubleshooting, and performance evaluations to proactively identify areas for improvement
• Provide implementation guidance on architecture, scalability, and optimization strategies
• Work closely with Customer Success Managers to align on customer goals and drive technical initiatives
• Surface structured feedback from customer engagements to influence Vercel’s product roadmap
• Contribute to internal enablement efforts, sharing technical insights and best practices to help scale the Technical Consulting function
• Support cross-functional initiatives that enhance customer experience and streamline internal workflows

Preferred Qualifications

• Have experience working with Vercel Enterprise, Next.js, or similar frontend hosting platforms
• Have a background in web performance optimization, Core Web Vitals, and large-scale frontend applications
• Understand incident management, procedural communication, and enterprise-level technical consulting
• Have contributed to open-source projects, technical documentation, or developer enablement initiatives
• Are comfortable working in a fast-paced, remote-first environment with global teams

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
• Salary will be based on job-related skills, experience, and location