Technical Consultant

Summary

Join Alpaca, a leading brokerage infrastructure technology company, as a Technology Consultant! In this role, you will serve as the technical expert, interfacing with enterprise customers globally to support product integrations from conception to launch. You will drive product discovery, support onboarding, and provide post-integration solutions. You will collaborate extensively with internal teams, including Product, Engineering, and Sales. The ideal candidate possesses strong technical skills, excellent communication abilities, and a solution-oriented approach. Alpaca offers a competitive salary, stock options, and comprehensive benefits.

Requirements

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus
• Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback
• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines
• RDBMS experience (we use Postgres). Familiarity with metabase is a plus
• Experience with modern APIs (REST, Websockets, Server Sent Events)
• Experience with enterprise software implementations
• Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools
• Familiarity with Postman and curl requests
• Flexibility to work with customers around the world
• Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business
• Startup mindset

Responsibilities

• Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
• Ensure feature requests or bugs reported by partners is communicated to the product and engineering teams and properly prioritized
• Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers
• Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners
• Create internal and external resources that can be leveraged by both partners and internal teams
• Driving product discovery to help formulate a product MVP as well as providing product demonstrations
• Supporting the integration project as the primary technical resource
• Providing any additional solutioning a partner needs completed such as implementing a new feature

Preferred Qualifications

• Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus
• Programming experience (we use Golang)
• Experience with version control (we use git)
• Experience with FIX protocol is a plus
• Familiarity with Readme, OpenAPI yaml specification and documentation best practices

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. In Japan, you are offered local benefits. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world