Technical Consultant

Summary

Join Alpaca, a leading brokerage infrastructure technology company, as a Technology Consultant! In this role, you will serve as the technical expert, interfacing with enterprise customers globally to support product integrations from conception to launch. You will drive product discovery, provide technical support during onboarding and post-integration, and act as the voice of the customer internally. Collaborate with various teams, including Product, Engineering, and Sales, to ensure seamless integrations and high-quality solutions. The ideal candidate possesses strong technical skills, excellent communication abilities, and a solution-oriented approach. This is a highly collaborative role requiring flexibility and a strong understanding of the FinTech industry.

Requirements

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus
• Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback
• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines
• RDBMS experience (we use Postgres). Familiarity with metabase is a plus
• Experience with modern APIs (REST, Websockets, Server Sent Events)
• Experience with enterprise software implementations
• Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools
• Familiarity with Postman and curl requests
• Flexibility to work with customers around the world
• Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business
• Startup mindset

Responsibilities

• Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
• Ensure feature requests or bugs reported by partners is communicated to the product and engineering teams and properly prioritized
• Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers
• Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners
• Create internal and external resources that can be leveraged by both partners and internal teams

Preferred Qualifications

• Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus
• Programming experience (we use Golang)
• Experience with version control (we use git)
• Experience with FIX protocol is a plus
• Familiarity with Readme, OpenAPI yaml specification and documentation best practices

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card