Remote Technical Consultant

Summary

Join Precisely, the leader in data integrity, as a Managed Services Technical Consultant to deliver services that promote the successful operation of Precisely solutions deployed at customer sites. This influential role significantly impacts the customer experience and contributes to the growth of the Managed Services business.

Requirements

• 5+ years working with HA solution products
• Education or equivalent experience in computer system operations. AS400/IBMi, database, database to database replication experience preferred
• ISeries administration experience
• Flexible to work nights, weekends and holidays, as needed
• Manage own workload to ensure daily coverage of all assigned accounts

Responsibilities

• Perform Managed Services tasks based on contractual SLAs (service level agreements) including daily physical checks of Precisely products, error resolution, product configuration changes, product updates, basic skills transfer, solution testing and weekly status reporting
• Maintain a consistent communication channel with customers and partners to resolve issues
• Follow established Managed Services best practices to deliver consistent and effective monitoring, alerting, and incident response for Precisely products
• Act as a product SME who can advise the customer on HA products
• Contribute to the development and documentation of best practices and methodologies based on customer
• Participate in on-call rotation for customers with 24x7 alerting
• Maintain industry and Precisely certifications, as required
• Work with Manager to identify potential revenue generating opportunities
• Develop approaches to drive process efficiencies
• Other duties may be assigned

Preferred Qualifications

• Experience supporting Precisely ASSURE MIMIX/iTERA products
• Working knowledge of advanced network topologies such as on prem and cloud-based solutions
• Proficient with Excel, Word, Outlook, SharePoint, Teams and PowerPoint
• Ability to build and maintain relationships with customers