ServiceNow Technical Consultant

Summary

Join a leading ServiceNow partner in Europe and become a Technical Consultant, delivering projects, working with customers, and designing solutions.

Requirements

• Min. 3 years professional experience in business and process analysis, implementation and maintenance of the ServiceNow platform
• Ability to configure the ServiceNow platform in at least one of the following areas: ITSM, CSM, FSM, SPM, ITOM, or others
• Experience in implementation and configuration of any of ITOM products (Discovery, Service Mapping, Event Management)
• Implementation experience based on ITIL and/or SCRUM methodology
• ServiceNow System Administrator Certification
• Outstanding communication skills (both written and spoken) covering all levels of management as well as technical and business roles
• Ability to explain and paraphrase requirements and make technical assessments
• Excellent English and Polish skills - C1 is a must
• Ability to work in a team and coordinate activities at various stages of projects
• Proactivity, focusing on solving problems and finding improvements
• Willingness to learn and constantly discover new areas
• Excellent analytical skills
• Availability to occasional business trips

Responsibilities

• Delivering ServiceNow implementation and maintenance projects: building and improving the system and processes
• Working closely with customers to identify and translate their business and technical requirements to be implemented by delivery teams
• Preparing and running workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers
• Defining solution architecture, using out-of-the-box components and plugins, as well as custom features, advising customers on best approach
• Designing, configuring, developing and testing own solutions
• Assessing and producing all relevant technical and customer-facing documentation
• Close cooperation with the internal project team
• Delivering technical consulting services to activate, configure, integrate and customize ServiceNow products, using configuration and if required, scripting
• Coaching and mentoring other delivery team members, sharing ServiceNow best practices and knowledge

Preferred Qualifications

• ITIL certificate
• Good programming skills in JavaScript, HTML, CSS
• Bachelor’s degree in computer science or computing-related fields
• Ability to create Web Services – REST, SOAP
• Experience in design, implementation and management of databases
• Experience in creating database-based applications

Benefits

• Employment contract or B2B cooperation
• Work with the prestigious and fastest growing cloud platform in the world
• Gaining experience in select ServiceNow products
• Development in the area of designing Service Management solutions using cloud computing and SaaS
• Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams
• Guaranteed training budget and full reimbursement of all required certificates
• Relaxed workplace, non-corporate style, flexible work hours and a hybrid mode
• Direct access to Subject Matter Experts, knowledge portals and knowledge events
• Private medical care, integration events and other perks