Technical Consultant

Summary

Join Salsify, a leading commerce infrastructure company, as a Technical Consultant! Partner with clients to deliver measurable business value through strategic Salsify adoption. You will act as a bridge between Customer Success teams and clients, providing expert technical guidance and configuration of the PXM platform. This role requires strong relationship-building skills, a deep understanding of customer business models, and cross-functional collaboration. You will help achieve company goals and deliver positive customer experiences. Salsify offers competitive compensation, including base salary, potential commission/bonus, stock options, and a comprehensive benefits package.

Requirements

• Experience navigating the complexities SMB and large enterprise clients face when launching a new platform
• Passion for making customers successful and excited to work in a customer-centric environment
• Experience problem-solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
• Curiosity and willingness to learn with the ability to grasp and make effective use of knowledge quickly
• Thoughtfully communicates new concepts to diverse audiences and adapts to changing circumstances
• Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders

Responsibilities

• Lead the technical engagement (consult, solution, configure, and execute) of customer technical requests to unblock technical challenges that may block customers from adopting and realizing value with Salsify
• Build strong relationships with key stakeholders within customer organizations, including executives, and end-users, to understand their needs and align our solutions accordingly to deliver results
• Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
• Work cross-functionally with Customer Success Managers, Renewal Managers, Implementation Consultants, and other teams to ensure customers are set up to achieve established metrics/goals
• Deliver results in helping achieve company GRR, DRR, and positive NPS score targets across PXM customers
• Deliver engagements on time and within scope
• Grow, maintain, and demonstrate a core working knowledge of an ever-evolving software solution while working collaboratively with colleagues to build shared knowledge
• Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along

Preferred Qualifications

Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms

Benefits

• Health & medical benefits
• PTO
• Equity in the form of stock options
• Base salary
• Potential commission/bonus