Senior Salesforce Technical Consultant

Summary

Join Nagarro, a global digital product engineering company, as a Salesforce Service Cloud Technical Consultant. You will propose and develop Service Cloud solutions, build Lightning applications using current Salesforce technologies, and create custom solutions using Salesforce configuration and customization. This role requires collaboration with cross-functional teams, excellent communication, and stakeholder management. You will drive consultative conversations and ensure adherence to coding standards. The ideal candidate possesses extensive Service Cloud experience, including Omnichannel and entitlement processes, and proficiency in various technologies such as LWC, Visualforce, SOQL, SOSL, and MySQL.

Requirements

• Extensive exposure on Service cloud including features such as Omnichannel
• Experience working on entitlement process including customizations on the same
• Proficiency with LWC, Visualforce, SOQL, SOSL and MySQL
• Comfortable with IDEs such as VS Code, Sublime, Eclipse, as well as APEX Data loader and Force.com IDE
• Familiarity with Agile development methodology and continuous deployment tools such as GitHub
• Knowledge of web technologies such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
• Recent experience of using dev ops tools and CI/CD processes such as AutoRABIT
• Proficiency with modern IDEs (VSCode) and SCM tools (Git, SVN)
• Proficiency with relational databases, data modeling, DB schema and SQL
• A creative mindset to apply innovative approaches to software design

Responsibilities

• Propose and develop solutions within Service Cloud and platform to meet requirements
• Develop and maintain Lightning applications using up to date Salesforce technologies
• Building custom solutions using Salesforce.com configuration and customization to solve business challenges
• Self-starter, proactive and willing to work and contribute to a dynamic environment
• Work collaboratively across cross functional teams
• Excellent communication skills, both written and verbal
• Able to manage and align stakeholders and provide thought leadership wherever needed
• Driving consultative conversations and put ideas around service cloud features and business process
• Adherence to coding standards for all deliveries