Technical Consultant

Summary

Join Strata Information Group (SIG) as a Colleague ERP Technical Consultant! Support, enhance, migrate, and integrate Ellucian’s Colleague ERP systems for higher education clients. Collaborate directly with clients, configure solutions, and provide technical support. This role offers two specialization paths: programming and development or system administration and integration. Full and part-time opportunities are available. The ideal candidate will possess strong skills in either programming or system administration and a willingness to learn the other. SIG offers a competitive salary and benefits package.

Requirements

• Ellucian Colleague Knowledge : Strong understanding of Colleague’s functional and technical aspects, with the ability to configure, extend, and integrate system capabilities effectively
• Programming Expertise (if applicable): Proficient in Envision and UniBasic for Colleague programming
• Familiarity or willingness to learn tools like JavaScript and React for Ellucian Experience SDK customization
• System Administration & Environment Management (if applicable): Experience with Colleague system administration, setup, and proactive monitoring
• Proficient in managing system backups, updates, and new release installations
• Experience with Colleague release installations, updates, and troubleshooting, ensuring smooth version transitions
• Ellucian Self-Service and Core Tools : Proficiency in Colleague Self-Service, Envision, Workflow, ELF programming, and Colleague Studio
• Customer-Centric Problem-Solving : Strong communication skills with a customer-service approach, capable of translating technical issues into clear, actionable terms for users
• Troubleshooting and Support : Ability to diagnose and resolve complex technical and functional Colleague issues

Responsibilities

• Implementation and Configuration : Collaborate with and assist clients with implementing Colleague software suite and connected applications
• Client Consultation : Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes
• Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently
• Project Management : Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded
• Troubleshoot: Offer innovative solutions to clients’ technical requests on their Colleague software suite

Preferred Qualifications

• Data Conversion and Migration : Hands-on experience with data migration/conversion processes geared towards SaaS migrations
• SQL Proficiency : Advanced skills in SQL for data queries, manipulation, and reporting
• API Integrations : Proficiency in configuring and troubleshooting API integrations (REST, SOAP)
• Cloud and SaaS Solutions : Experience with cloud technologies (e.g., Azure, AWS) and SaaS deployments
• Single Sign-On (SSO) : Experience with SSO implementation (SAML, OAuth)
• Ethos Tools Expertise : Ellucian Experience : Custom card development, UI enhancements
• Data Connect : Creation and management of integration pipelines
• Intelligent Processes : Automated workflows to streamline processes
• Insights : Leveraging data insights for decision-making
• Intelligent Learning Platform (ILP) : Integration with learning management systems
• Travel Requirements : Willingness to travel up to 25% for on-site support and client engagement

Benefits

• The salary range is $90,000 to $125,000 + Annual Bonus
• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance
• Opportunities for professional development and a collaborative team of experts
• Flexible and supportive work-life balance culture
• Exposure to innovative projects within the higher education sector