Technical Consultant

Summary

Join WorkWave as a Technical Consultant for a 12-month contract, based in the UK. You will deliver exceptional consultancy services and software implementation, aligning with customer requirements and contractual agreements. Analyze non-functional technical requirements, design and deliver integrated solutions, and serve as a trusted advisor to customers. Collaborate with project managers to mitigate risks and maintain governance standards. Maintain expert knowledge of WorkWave products and services, identify commercial opportunities, and meet individual revenue targets. Uphold the highest standards of professional conduct, security, quality, and health & safety compliance. This role requires strong technical skills and experience in IT consulting.

Requirements

• Bachelor's degree or higher in Information Technology
• Familiarity and experience with multiple different software programs including but not limited to SQL, APIs, Postman, Miscrosoft Stack
• 1-3 years of prior experience in IT technical consulting

Responsibilities

• Provide high quality Technical consultancy services to customers achieving operational outcomes and maintaining a positive customer experience
• Implementation of software in line with the contract and statement of work
• Analyse and understand non-functional technical requirements ensuring that all products and services meet these requirements and are supportable
• Deliver solutions and integrations as per agreed designs on time and on budget
• On delivery ensure that solutions integrate all parts of the business model including processes, operating systems and application architectures
• To communicate fully with customers regarding requirements and specifications
• Supporting the customer through business change using technology and process improvements
• Work with the Project Manager to ensure the successful delivery of a project and highlighting any risks or issues that may impact this
• Always maintain a high level of governance; ensuring that activity reports and stage gates task lists are completed within the SLA
• Maintain knowledge of company products, product releases, services, methodologies, policies, procedures and customers
• Consistently deliver expert knowledge of WorkWave products and services
• Identify additional commercial opportunities and communicate to the appropriate level
• Accountability for your individual revenue and utilisation target and ensuring that these are met in line with the business plan
• Promote a positive image of WorkWave at all times and maintain the highest standards of professional conduct and personal appearance at all times
• Comply with all company policies and procedures
• To undertake any other tasks and responsibilities as reasonably delegated by your Manager in light of skill set and capabilities in order to maximise the company’s goals and objectives
• Identify, seek clarification and comply with those legislative requirements and parts of the published security policies that are applicable to the role and activities
• Regularly review security policies for changes that affect the role and activities
• Secure data, passwords, documents, physical areas and property that you own, manage or have access to
• Report observed potential and actual security breaches

Benefits

• 25 days holiday plus an additional 5 days of flexible time off
• Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution
• Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions
• Enhanced maternity, paternity and adoption leave and pay
• Retail discounts and technology benefits
• Paid time off for volunteering
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year