Technical Customer Service Associate

Summary

Join Veeva Systems, a leading life sciences industry cloud company, and help us accelerate the delivery of therapies to patients. As a Work Anywhere company, we offer flexibility to work from home or in the office. This role focuses on providing excellent customer service and support for Veeva's applications. You will advise end-users, resolve issues, build relationships, and provide feedback for service and product improvements. We offer a strong corporate culture and a commitment to employee success. Veeva is a public benefit corporation, balancing the interests of customers, employees, society, and investors.

Requirements

• 1+ years relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills in English and Spanish will be required
• Ability to quickly understand client requirements and needs and articulate potential solutions

Responsibilities

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Benefits

Private Health Insurance