Technical Customer Success Manager

Summary

Join 12twenty, a leading platform connecting employers with elite early career professionals, as a Customer Success Manager. You will be the primary post-sale contact for employers, building relationships and ensuring they achieve their hiring goals. Responsibilities include client retention, identifying expansion opportunities, conducting account reviews and training, and educating clients on best practices. This role requires 4-6 years of experience in customer success, account management, or related fields, strong cross-functional skills, and a bachelor's degree. We offer a competitive salary, generous PTO, full benefits including 401k, remote work flexibility, and a supportive team environment. Come join our fast-growing organization and help us dominate the world!

Requirements

• 4-6 years in customer success, account management, sales, and/or project management
• Ability to manage a large portfolio of clients and demonstrated ability to grow accounts
• Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)
• Ability to think on your feet and quickly grasp new concepts
• Confidence in making decisions and recommendations
• Bachelor’s degree

Responsibilities

• Serve as the primary post-sale point of contact for employers using 12twenty to connect with top talent, building strong relationships and ensuring they achieve their hiring goals
• Own client retention and minimize churn by helping employers realize the value of 12twenty’s platform and how it meets their recruiting and hiring needs
• Proactively identify and manage expansion opportunities within existing employer accounts and collaborate with 12twenty’s Partnerships team on strategic growth initiatives
• Prepare and facilitate virtual and in-person account reviews, training sessions, webinars, demos, and other strategic engagements tailored to employer users
• Educate employer customers on best practices for maximizing their recruiting success through 12twenty’s tools and technology
• Identify opportunities for process improvements within the employer success function, share findings with leadership, and implement changes to improve efficiencies

Preferred Qualifications

• Working knowledge of Google Suite, MS Office Suite, and Salesforce
• SaaS, Higher Education, and/or Recruiting experience
• Solution Selling Experience

Benefits

• Annual compensation range: $80,000 - $85,000 base salary, $100k - 105k OTE
• Equity
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Regular team happy hours and activities
• Remote work flexibility